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Indian Railways cares little for cleanliness and travellers

People traveling in the railways are full fare faring customers, deserving of proper facilities and cleanliness. However, since Railways is a government enterprise, authorities feel that all such...

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IRCTC has a SMS alert service

Typically, Indian Railways has not been known in the past for its customer oriented nature; to get information, you need to either queue up at long lines for information, or dial a number where there...

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Railways to pay compensation to passenger for wrong ticket booking

Till some time back, the various Government run PSU’s and other departments always felt that they were not providing a service that could be challenged in court; that options such as consumer laws were...

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Bad service from Indian Railways with poor cleanliness, bad condition of coaches

This is actually not about the pleasures that we saw on the journey, more about the the condition that the India Railways seems to be in. The spouse and me have traveled to some extent on the Indian...

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Being served bones in your vegetarian food – Indian Railways

Of course, this is not the first time that this is happening, but the repeated occurrence cannot diminish the outrage and distaste that such incidents leave in the mouth. In India, there is a special...

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Consumer court asks Maharashtra body to make repairs after bad quality exposed

In many states and cities of India, large amounts of land is owned by bodies that are run by the Government. As an example, such a body could be the DDA (Delhi Development Authority) that controls huge...

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Railways told to pay for lost bike

Some things can be pretty shocking. Imagine having bought a new bike, and then getting transferred to a new city. New bike owners are paranoid about the maintenance of their bikes and spend time taking...

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